POLICIES AND CONDITIONS
TERMS AND CONDITIONS
The user and/or buyer by entering our website www.hilandosuenosinfrontera.com agrees to be bound by the Policies and conditions, along with all other policies and principles thereof. It is recommended that you read this information carefully.
If you do not accept these general terms and conditions, please do not use this website. Any person who does not accept these general terms and conditions, which are mandatory and binding, must refrain from using the website and/or the services offered.
If the user and/or buyer uses the Site, it will be understood that she has fully accepted the terms and conditions. Therefore, the user and/or buyer undertakes to comply with all the provisions contained in these terms and conditions, under the applicable laws, statutes, rules and regulations concerning the use of the Site.
WARRANTY POLICIES
Any product purchased at HILANDO SUEÑOS will have a warranty period, starting from the moment you disappoint your product.
The warranty covers according to the type of product that the user and/or buyer purchases, given this, it is stipulated in the technical sheet of each product, to review whether the warranty is viable or not, the product will be validated by the technical staff. and quality of HILANDO SUEÑOS
The products that are on promotion are not allowed to be exchanged for: Size, Color and/or Reference.
Products offered that are imperfect, repaired, remanufactured, repowered or discontinued will be indicated precisely on the product sheet, as well as on the invoice. These products will not have a guarantee in relation to the imperfection or deterioration accepted at the time of purchase.
For the purposes of the claim, the reasons and facts underlying the defect will be presented through a written claim addressed to the Customer Service Department of HILANDO SUEÑOS. The Customer Service Department will respond within fifteen (15) business days after the claim is submitted, where you will be informed whether or not the product warranty applies. The warranty covers the repair of the product, if this is not possible, it will be exchanged or refunded, as requested by the customer.
In order to accept a warranty claim, the customer must attach:
When a product purchased at HILANDO SUEÑOS has a manufacturing defect, the User and/or buyer may request the repair of the product, if this is not possible, they may request a new identical product or the full refund of the payment made for said product. . The warranty period begins to run from the date of receipt of the product. To make the guarantee effective, the user and/or consumer must contact our customer service line, 1 984-484-0122 either by telephone or by email info@hilandosueños.com.
The product must be properly packaged. Use the same packaging in which you received the order or a different one that protects the product during the transportation process.
**In this case the shipping cost is borne by HILANDO SUEÑOS. If there is any question, contact the Customer Service department at 1 984-484-0122 (Monday to Friday from 10:00 am – 4:00 pm). You can also do so by emailing info@hilandosueños.com.
REFUND OF MONEY
Through consignment or transfer, it is carried out approximately within thirty (30) calendar days after receiving the product in our warehouse.
Through payment reversal: thirty (30) calendar days after receiving the product in our warehouse.
For security reasons, the money will always be refunded to the account holder who originated the purchase or transaction, and the registration data provided by the buyer on the website will be taken. In the event that the purchase has been made by credit card, the reversal of the purchase will be requested from the corresponding financial institution, which will be directly in charge of the procedure. If the reversal of the purchase is not possible, our client will send the details of the bank account where the money will be returned.
INDUSTRIAL AND INTELLECTUAL PROPERTY
HILANDO SUEÑOS is the owner or licensee of all the Industrial and Intellectual Property rights contained on the website, including, without limitation, brands, trade names, images, graphic or photographic designs, files, sounds and, in general, all content. that is accessible from the portal.
The transfer, distribution, transmission, storage, or total or partial communication of the content of the portal pages is prohibited, unless expressly authorized in writing by HILANDO SUEÑOS.
HILANDO SUEÑOS is a registered trademark in Colombia owned and/or licensed to HILANDO SUEÑOS under international intellectual property laws.
GENERAL CONDITIONS
HILANDO SUEÑOS, will deliver to the address informed by the user and/or buyer, therefore the user and/or buyer is responsible for the veracity of the data entered on the site during making purchases in general; as well as, in the delivery conditions of the products, consequently any error or inaccuracy in them, especially in the address data or nomenclature for shipping the purchased products, will be the exclusive responsibility of the user and/or buyer, exonerating HILANDO SUEÑOS from any claim due to this circumstance, or for products delivered to wrong addresses due to the fault of the user and/or buyer.
HILANDO SUEÑOS, through the courier provider, will do everything possible to deliver the products to the address provided by the client, in the event of any of these events: 1) There is a wrong address 2) They do not know the client or owner who made the purchase 3 ) The buyer does not reside at the address provided 4) The courier provider has made several attempts to deliver the merchandise, but it has not been possible. 5) There is no coverage for the delivery of the product. In the presence of any of these causes, HILANDO SUEÑOS will apply the provisions of the title “RETURN OF MONEY” established in these terms and conditions.